PRIVACY POLICY

Effective Date: 01/12/2024

Welcome to JAYBEE Systems. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you use SmartButler, our hotel tasks management system, available through both mobile and web applications.

1. Information We Collect

Guest Information: First and last name, arrival-departure dates, room number, and related service requests (e.g., housekeeping, minibar services).

Hotel Employee Information: Name, phone number, email address, job role, and authentication data for system access.

Hotel Data: Room occupancy status, cleanliness, maintenance status, and service request details (e.g., guest requests, minibar inventory updates).

Usage Data: Log data, including IP addresses, device information, timestamps, and communication metadata (e.g., notification delivery status).

2. How We Use Your Information

• Service Provision: Manage guest requests and hotel operations efficiently, facilitate communication between staff and guests, and automate tasks like housekeeping and minibar management.
• Notifications and Communication: Send updates, confirmations, and notifications via supported channels (e.g., SMS, email, WhatsApp).
• System Improvements: Enhance functionality, performance, and security while analyzing usage data to identify improvements.
• Compliance and Security: Ensure legal compliance and protect against unauthorized access.

3. Data Sharing

• Authorized Hotel Staff: Manage guest services with permission.
• Third-Party Service Providers: Support services like notifications and system integrations with written permission.
• Legal Requirements: Comply with legal obligations, regulations, or legal processes.

4. Data Protection and Security

• Encryption: Data is encrypted in transit and at rest.
• Access Controls: Restricted access based on roles.
• Regular Audits: Security practices undergo periodic reviews.

5. Data Retention

We retain personal data as needed for service provision or legal requirements. Afterward, data is securely deleted or anonymized.

6. Your Rights

• Access Your Data: Request personal data details.
• Rectify Data: Correct inaccurate or incomplete data.
• Delete Data: Request data deletion subject to legal and operational limits.
• Restrict Processing: Limit data use under certain conditions.

To exercise these rights, please contact us at support@jaybee.com.

7. Cookies and Tracking

SmartButler’s web platform may use cookies and tracking technologies to enhance user experience. Manage your preferences via browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our platform or directly to relevant users.

9. Contact Us

For questions or concerns, please contact:

JAYBEE Systems Ltd
Email: support@jaybee.com