SmartButler®
HouseKeeping Module
The Housekeeping module of SmartButler is designed to
enhance the performance of housekeeping departments in
hotels, hospitals, and apartment buildings.
By optimizing task prioritization and streamlining
communication, this module ensures a seamless and
efficient housekeeping operation
Features
Real-Time Occupancy Overview
Benefit from a two-way interface with systems such
as Opera or Optima (separate interfaces available
for other PMS systems). Access current occupancy
data from any smartphone, providing managers with
valuable insights, particularly during high
occupancy and busy turnover periods.
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The economy module operates independently
making it ideal for smaller hotels. Although
manual updates are necessary for room status
changes and reception updates, the module still
offers numerous advantages, outlined below.
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Mobile App for Housekeeping Staff
Implementing a fixed or daily digital work
arrangement eliminates the necessity of
distributing paper schedules each morning in the
farm office.
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Efficient Work Arrangements
Transition from manual to digital work
arrangements. Each morning, the housekeeping
coordinator efficiently manages assignments within
minutes, eliminating paper-based distribution.
Room attendants and supervisors access the app to
view their assigned tasks and prioritize
accordingly.
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Real-Time Work Schedule Updates
Update work schedules dynamically throughout the
day, ensuring flexibility and adaptability to
changing priorities. Make online adjustments to
lists within the app for relevant room attendants
and floor supervisors.
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Improved Room Information
Empower room attendants with essential details
including bed sheet change requirements, bed type,
and specific guest preferences using TRACES. This
comprehensive data guarantees accurate and
personalized service.
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Real-Time Tracking
Stay informed about the room attendant and
supervisor assigned to each room. Management
levels have constant visibility into who is
connected to and responsible for specific areas,
ensuring accountability and efficient
coordination.
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Automated Prioritization Algorithm
Automate task prioritization based on room status,
expected guest check-in, and maintenance
requirements aligned with hotel policies. Rooms
needing immediate cleaning for incoming guests are
prioritized at the top of the list.
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Integrated Maintenance Workflow
Enable room attendants and floor supervisors to
initiate maintenance calls directly from the app,
with the option to attach photos for clear
illustration of the issue. This streamlines the
entire maintenance process, from call initiation
to resolution, ensuring prompt communication with
reception/management.
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Cluster Support for Hotel Chains
Connect multiple hotels to a single database,
offering individual visibility for each property
and receiving push notifications tailored to each
location. Centrally manage service definitions,
analyze information for individual hotels or the
entire chain, and access valuable insights with
just one click.
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Comprehensive Analytics
Leverage graphical analysis tools to track call
distribution by department, call type, and time of
day. Generate reports for detailed analysis of
hotel activity, execution times, recurring issues,
call hours, initiators, and special flags.
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Third-Party Integration
Effortlessly integrate SmartButler with
third-party systems within your hotel. For
instance, connect towel machines to trigger
service calls when the clean towel shelf is empty
or the used towel shelf is full, ensuring an
uninterrupted supply.
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Logbook Integration
For users of the Logbook module, seamlessly
integrate it with the housekeeping module to
provide a comprehensive solution for efficient
task management and communication across
departments.
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Benefits
- For hotel management: Complete control and transparency over room statuses, priorities, and housekeeping department operations through the advanced SmartButler app.
- For Housekeeping managers: Real-time control over room cleaning progress, priority adjustments, and efficient communication with floor supervisors.
- For floor supervisors: Time and effort savings in searching for the next room to inspect, allowing prioritized room inspections
- For room attendants: Paperless work processes with a dynamic task list, eliminating the need to report directly to the office or floor supervisor.
Operational Steps
Step 1
The housekeeping department assigns tasks, according
to the room status. Team members can access their
daily work plan via their mobile app and start the
day.
Step 2
Room attendants update the status of cleaned rooms via
their app, triggering push notifications to floor
supervisors for inspection and status changes.
Step 3
Housekeeping management tracks work progress, which is
accessible to receptionists for real-time check-in
when guests are standing-by or re-prioritizing.
Do you want to learn more about housekeeping?
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