SmartButler®
HouseKeeping Module
The Housekeeping module of SmartButler is designed to enhance the performance of housekeeping departments in hotels, hospitals, and apartment buildings.
By optimizing task prioritization and streamlining
communication, this module ensures a seamless and efficient housekeeping operation
Features
Real-Time Occupancy Overview
Benefit from a two-way interface with systems such as Opera or Optima (separate interfaces available for other PMS systems). Access current occupancy data from any smartphone, providing managers with valuable insights, particularly during high occupancy and busy turnover periods.
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The economy module operates independently
making it ideal for smaller hotels. Although manual updates are necessary for room status changes and reception updates, the module still offers numerous advantages, outlined below.
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Mobile App for Housekeeping Staff
Implementing a fixed or daily digital work arrangement eliminates the necessity of distributing paper schedules each morning in the farm office.
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Efficient Work Arrangements
Transition from manual to digital work arrangements. Each morning, the housekeeping coordinator efficiently manages assignments within minutes, eliminating paper-based distribution. Room attendants and supervisors access the app to view their assigned tasks and prioritize accordingly.
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Real-Time Work Schedule Updates
Update work schedules dynamically throughout the day, ensuring flexibility and adaptability to changing priorities. Make online adjustments to lists within the app for relevant room attendants and floor supervisors.
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Improved Room Information
Empower room attendants with essential details including bed sheet change requirements, bed type, and specific guest preferences using TRACES. This comprehensive data guarantees accurate and personalized service.
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Real-Time Tracking
Stay informed about the room attendant and supervisor assigned to each room. Management levels have constant visibility into who is connected to and responsible for specific areas, ensuring accountability and efficient coordination.
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Automated Prioritization Algorithm
Automate task prioritization based on room status, expected guest check-in, and maintenance requirements aligned with hotel policies. Rooms needing immediate cleaning for incoming guests are prioritized at the top of the list.
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Integrated Maintenance Workflow
Enable room attendants and floor supervisors to initiate maintenance calls directly from the app, with the option to attach photos for clear illustration of the issue. This streamlines the entire maintenance process, from call initiation to resolution, ensuring prompt communication with reception/management.
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Cluster Support for Hotel Chains
Connect multiple hotels to a single database, offering individual visibility for each property and receiving push notifications tailored to each location. Centrally manage service definitions, analyze information for individual hotels or the entire chain, and access valuable insights with just one click.
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Comprehensive Analytics
Leverage graphical analysis tools to track call distribution by department, call type, and time of day. Generate reports for detailed analysis of hotel activity, execution times, recurring issues, call hours, initiators, and special flags.
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Third-Party Integration
Effortlessly integrate SmartButler with third-party systems within your hotel. For instance, connect towel machines to trigger service calls when the clean towel shelf is empty or the used towel shelf is full, ensuring an uninterrupted supply.
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Logbook Integration
For users of the Logbook module, seamlessly integrate it with the housekeeping module to provide a comprehensive solution for efficient task management and communication across departments.
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Benefits
- For hotel management: Complete control and transparency over room statuses, priorities, and housekeeping department operations through the advanced SmartButler app.
- For Housekeeping managers: Real-time control over room cleaning progress, priority adjustments, and efficient communication with floor supervisors.
- For floor supervisors: Time and effort savings in searching for the next room to inspect, allowing prioritized room inspections
- For room attendants: Paperless work processes with a dynamic task list, eliminating the need to report directly to the office or floor supervisor.
Operational Steps
Step 1
The housekeeping department assigns tasks, according to the room status. Team members can access their daily work plan via their mobile app and start the day.
Step 2
Room attendants update the status of cleaned rooms via their app, triggering push notifications to floor supervisors for inspection and status changes.
Step 3
Housekeeping management tracks work progress, which is accessible to receptionists for real-time check-in when guests are standing-by or re-prioritizing.
Do you want to learn more about housekeeping? click here