SmartButler FAQ

Yes, an Analysis Reports and Graphical views are available to use by different points of view for better insights.

Yes, the software enables cooperation with Third-Party System Interfaces.

Yes, Guests and employees can open a ticket themselves by scanning a QR code or clicking a link; In addition, of course, to the possibility of calling the hotel's guest service center.

Yea. the system is Multilingual and is truly inclusive and has personalized solutions for hotels globally.

No. The software is cloud-based and can be operated from any computer with an internet connection and an acceptable browser. An interface to the hotel's PMS is not necessary, but of course can open up additional options for managing information and processes.

Usually we use FIAS protocol, TCP/IP based, event driven. We are open to development...

Yes, the system support cluster management- several hotels can be connected to one database.

Yes, Non-Room Locations can be tracked too with no limitations.

The system facilitates the escalation of push notifications to managers at various management levels at different intervals. This ensures timely alerts regarding unattended calls, enabling swift intervention and task management.

You have the flexibility to add new tasks as needed. However, the system doesn't allow deletion or modification of settings to maintain the integrity of the recorded information history and prevent disruption.

Yes, definitely. Those with the necessary authorization can connect remotely to the system and monitor guest calls online.

They use a dedicated application installed on a mobile device or tablet to submit their reports.

Absolutely. You have access to various tools that grant you complete control over the cleaning sequence of rooms and their inspection. This includes establishing the default cleaning order for all hotel rooms, as well as swiftly and effortlessly updating the urgency and priority of individual rooms.

The economy module is available without a PMS interface, making it suitable for smaller hotels. While manual updates are required to reflect room status changes and reception updates, the economy module still provides numerous advantages

If you also use the Logbook module, seamlessly integrate it with the housekeeping module. This integration provides a comprehensive solution for efficient task management and communication across departments.

1. Real-time control over room cleaning progress, priority adjustments, and efficient communication with floor supervisors.
2. Powerful data analysis capabilities for continuous improvement and enhanced learning.
3. Paperless work processes, keep all users synced with just a tap, including other departments.

The SmartButler® Mini-Bar module is a software application that allows easy and efficient application of mini-bar charges to the guest bill directly from the room at the time the mini-bar is restocked.

Key features include user profiling with different authority levels, room minibar inspection assignments, management dashboard, real-time updates and monitoring, direct minibar charging to guest bills via the PMS, task assignment and messaging capabilities, mobile app for staff, and reporting/analysis tools.

It reduces the possibility of guests checking out without paying for mini-bar consumption, easily incorporates charges into the room bill, provides a historical record of mini-bar item consumption, and increases staff productivity through a paperless workflow.

Room assignments are mutually handled by the housekeeping coordinator and front office staff, who assign rooms for minibar inspection to attendants. An "Urgent" option allows prioritizing checked-out guest rooms.

It has firewalling rules and three additional security layers to prevent unauthorized device access on top of an optional SSL protocol for enhanced security.