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Cellular Messaging

For interfacing to SmartButler® Guest Service Centre:

In order to set up the solution, prior co-ordination between JAYBEE and the customer’s chosen local cellular provider is required.

cellular messaging uses a micro Java application specially developed by JAYBEE. This application will need to be installed via cable or Bluetooth connection on each mobile phone handset to be used with the system. This allows direct independent communication with the SmartButler® Server.
To implement our cellular messaging solutions, it is required to connect the SmartButler® server PC to an external GSM modem via serial cable that complies with all standard AT commands including SMS commands. Tested and approved modem types are Cinterion (previously Siemens) MC35/39, TC45/65 and Wavecom Modem Multiband 900E 1800. In addition to modems mentioned above, any cellular modem connected via SERIAL cable to PC and fully compatible with AT commands may be a good candidate for this purpose. This can be tested by JAYBEE by prior arrangement.
Please note that the modems mentioned above are specialized pieces of equipment and may not be available at all electronics or telecommunications shops.

Two possible methods are available to choose from:

A. Primary Method: SmartMobile over Internet (SMI) – Communication between SmartButler® Server and mobile handsets is performed via Internet over GPRS (or Wi-Fi for those with handsets that can support this). This solution requires prior co-ordination with your local cellular provider.

  • Each runner will communicate with the SmartButler® Server via the JAYBEE Java application mentioned above. This is a user-friendly interface specifically designed for SmartButler®, and comes at no additional cost.
  • Each runner’s handset should have an associated data package of at least 150 MB per month.
  • GPRS connectivity should flow throw a generic Internet access point rather than the cellular provider’s default portal.
  • Each runner’s handset should acquire a pre-defined static IP address within one predetermined IP address range dedicated solely for the hotel’s use. Alternatively all handsets and SmartButler® Server should operate within a dedicated VPN (the dedicated VPN is the preferred option).
  • Escalators will still receive “standard” notification SMSs.
  • Costs are incurred for data packages on each handset and for the package connected to the SmartButler® Server. Costs are also incurred for each message sent to and received from SmartButler® on those handsets using SMS messaging. Payments for these data packages and messages are made directly to your local cellular operator.

Key advantages of SMI:

  • All handsets are always synchronized with the server and each other at any moment in time.
  • The data in each message is not limited to the 70/140 character barrier associated with standard SMS messages.
  • Text messages can be sent in non-Unicode local language.
  • A substantial cost saving can be achieved in most cases by the use of a data package instead of SMS messaging costs.
  • The receiving and sending of updates between the handset and SmartButler® is done much more quickly.
  • On-line information is available in SmartButler®.regarding the status of sent messages (whether they have been received or read) and the status of client handsets.
  • The display of open tickets on the mobile handset is always ordered by time left to deliver the service. This forces the user’s attention to the most pressing calls.
  • Automatic delivery notification to both and task messages.
  • The handset automatically gives the runner a reminder when a specific task is running out of time.
  • Different sounds can be set for different type of messages.

B. Secondary Method: SmartMobile over SMS (SMS) – Communication from/to SmartButler® Server to handset is performed solely via SMS messages, and the user interface on the handsets is via JAYBEE’s Java interface.

  • Each runner will communicate with the SmartButler® Server via the JAYBEE Java application mentioned above. This is a user-friendly interface specifically designed for SmartButler®, and comes at no additional cost.
  • Costs are incurred for each message sent to and received from SmartButler® on each handset and at on the cellular modem. Payments for these messages are made directly to your local cellular operator.

Because this method is SMS-based, it does not have the key advantages that are mentioned under the SMI section above.

Runners’ Handsets:

Handsets that can be used by runners or service providers include any handset that supports SMS text messaging, and allows users to reply to text messages including the ability to edit original received text. We have some unclear experience using phones other than Nokia brand. As to any Nokia handset, it MUST include the following properties: API Class – Wireless Messaging, MIDP version 2 or higher, Connectivity Class – Bluetooth & USB cable. For each proposed Nokia model, go to http://www.forum.nokia.com/devices/matrix_all_1.html link, select the proposed type and check the above properties.